The CX Program Difference at Rutgers
Rutgers University is a public university with students from across the nation and the world. Our CX Certificate program represents a unique opportunity to learn the skills and tools required to improve your company’s customer experience. You’ll work as part of a designated team to collaborate on real-world issues facing today’s organizations. The CX faculty includes noted authors and C-Level executives in the CX space. They help make challenging material easy to understand. You’ll learn how best in class firms use customer-centric methodologies to drive customer engagement, from professional subject-matter-experts.
The Missouri State CX Program was developed by professionals for professionals. The CX curriculum is designed to provide you the skills and insights to move Customer Experience initiatives forward within your organization. You’ll gain first-hand experience, participating in interactive sessions. You’ll learn the relevant questions to be asked, innovative customer experience methodologies, and gain expertise, and understanding of what it takes to lead this effort. At the program’s conclusion, we’ll deliver your CX Capstone, The Customer Experience Strategic Plan, a blueprint for discussion with your senior management and can be put into effect at your company immediately. You’ll also receive a Professional CX Portfolio of tools and resources for implementation at your organization.