Advisory Board Member Profile 2018
Nicole Dave
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Certent, Inc.
Director, Customer Success Operations 
Areas of Expertise
Reducing Risk Through Big Data, Driving Innovation with Big Data, Implementation Issues with Big Data
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Nicole Dave has a passion for understanding what's really going on. During the past 15 years, Nicole has managed a variety of services teams at technology companies and realized that as companies grow, employees become more separated from customers. That's where data analytics come in to play. Currently working at Certent Inc. as a Director of Customer Success Operations, Nicole test her company's assumptions about customer sentiment and behavior.
She is responsible for the team that deploys technologies and analytics focused on system usage and customer insights. Nicole is charged with maximizing revenue by increasing value to customers and identifying up-sell opportunities.
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